Refund & Cancellation Policy
Cancellations
Because every cake is baked fresh to order, cancellation timing matters:
- More than 24 hours before your delivery window: cancel for a full refund.
- Between 12 and 24 hours before: we may already have started baking. A partial refund may apply.
- Less than 12 hours before: the cake is made and we cannot refund it.
To cancel, message us on WhatsApp at +91 97440 47830 with your order number.
Changes to an order
Changes — flavour, size, message on the cake, delivery date, address — must be requested at least 12 hours before the scheduled delivery. We will always try to help after that, but cannot promise it.
If something is wrong
If your cake arrives damaged, is the wrong item, or is not of acceptable quality, contact us within 24 hours of delivery with your order number and photographs. We will replace it or refund it.
We do not offer refunds for reasons of personal taste preference — flavour, sweetness or decoration style — where the cake matches what was ordered.
How refunds are paid
Approved refunds go back to your original payment method. Once we approve a refund, it is usually processed within 5–7 business days, though your bank or card issuer may take longer to show it.
For Cash on Delivery orders, we will arrange a UPI or bank transfer.
Contact
Cakezy, Thamarachalil House, Chelad P.O., Elavumparambu, Kothamangalam, Kerala 686691
WhatsApp: +91 97440 47830
Email: cakezygifting@gmail.com